Help Center


When you cooperate with iCarsoft company, or its distributors, if you need any help with operating your products, please feel free to contact with iCarsoft via the following three ways. Icarsoft company will do its best to help you solve any problem.


Please fill in this form so that we can contact with you.
Fields with * are mandatory field.

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Tel :


Hours of operation:
8:30 AM-18:00 PM, 7days a week

If you have any urgent questions, please call our phone number: 1 (703) 890 6001

If you have some general questions such as product functions, vehicle coverage, updating problem, some issues about communication error ect.,please send email to
Our service team can not answer immediately on the phone about the questions regarding to above issues because they need to confirm with engineer first.
Please send the detailed information of your car ( for example: car model, producing year, VIN number )
and detailed description of the problem with screen shots by email to .
Our service team will check with engineer and then reply by email.

For product function and vehicle coverage, please check our Function List page.

For updating instruction, please check Software Update page .
There is detaled updating instruction and updating video for your reference.

If you want to place an order, please send email to
Please sent the item number, quantity and shipping destination so that our order centre can deal with it and make invoice for you.

Or if you have any other questions about placing order,
you can also send email to and we will have someone get back to you regarding to it.






Email us:




Help Center
Isabella Hussein


Order Center
Cynthia Brook


After-sales Center
Hillary Evans


Technical Support
Barnett Davies